We want your experience online with us to be as pleasant as possible. That's why we've taken the time to provide the detailed FAQs on this page. Before contacting us, please take a moment to read the below listed FAQs. We think you'll find the answer to most questions.
- How was my order shipped?
- How do I track my order?
- How long will it take to receive my order?
- How can I cancel my order?
- How can I change or add to my order?
- Can I place my order via email?
- Does Pieczonka Unlimited accept international orders?
- Can I make a purchase for someone else?
- I am purchasing items as a gift and the recipient shares the same email address with me. Will the confirmation email contain order specifics?
Payment & Refund FAQ's
- What is your return policy?
- How do I return something to Pieczonka Unlimited?
- When will my credit card be billed?
- What is a CCV number and why does Zonkshop.com ask for it?
- Will I be charged sales tax when purchasing online at Zonkshop.com?
- Can I use a gift certificate to order online?
- What is your policy on returned checks due to insufficient funds?
- What is your back order policy on out-of-stock items?
- Is everything on the site "in-stock" for immediate shipment?
- How do I order a product carried in the store or truck, but is not pictured on the web site?
- Should I buy a larger size pair of jeans because of shrinkage?
- My Carhartt jacket has a broken zipper; is it covered under warranty?
- What if I can't find what I am looking for?
- Can you send me a catalog?
- Do you have a showroom?
For most orders the shipping notification will include ship date, carrier and tracking number if applicable. When split shipping is required, we send you additional notifications by e-mail. Our carrier of choice is UPS but we also use FedEx and USPS occasionally.
Shipping costs are calculated based on ...
How long will it take to receive my order?
We make every attempt to handle your order as quickly as possible. Most orders will be processed in 1-2 business days. Standard delivery method is UPS ground to 50 states. Delivery time depends on your location. Ground transit times are quoted in business days (Monday-Friday, not including holidays), and actual delivery time may vary depending on the availability of the item(s) you order. Some items may ship direct to you from various locations throughout the USA. Standard delivery method for International orders is USPS. Again, delivery time depends on you location & shipping options chosen during checkout.
If you wish to cancel your order, please email us that you wish to do so. Don't forget to include you order number in the space provided.
You have 30 days to make the return. You will need to use our return/exchange system on zonkshop.com
How can I change or add to my order?
Once you've submitted your order, it's important for you to know that in-stock items are processed for shipment as quickly as possible. If you have already received your order and need to return it, feel free to use the return/exchange system on the zonkshop.com site to facilitate your return or exchange.
How do I return an item to Pieczonka Unlimited?
We want you to always be pleased with your purchases! If after you've received your items, you want to return or exchange an item, simply complete the easy Return/Exchange request form prior to shipping the item(s) back for credit of exchange. It's fast & easy. Follow the steps below:
1) Submit your return/exchange request using this form: Return/Exchange Form.
2) Follow the instructions on the form: click here to quickly locate our return shipping address.
3) Drop off the package at your nearest Post Office or UPS Store.
We'll send you an email that confirms your return/exchange & provides you with a record of your request. When we receive the item you've returned in the original box, in like-new condition, we'll get your replacement item shipped or credit issued quickly as possible.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received in our system, we will immediately send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks are taking as long as a week to process and post these refunds to their customers' accounts.
What is your backorder policy for out-of-stock items?
In the event that an item is temporarily out of stock when you place your order, we will check on an in-bound date with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order that item and not charge for the additional shipping cost. We keep any items on order unless otherwise instructed by the customer.
Is everything on the site "in-stock" for immediate shipment?
While we regularly fill most of our customers' orders from our huge in-stock inventory, there are times when heavy demand will temporarily put us in an out-of-stock situation on high demand items. In such events, we immediately place a drop ship order with the manufacturer.
Can I place my order via-email?
For your security, do not at any time include your credit card number or any other sensitive customer information in an email to us, or any other merchant. If you do not wish to use our secure server, you can always place our order over the phone by calling 1-877-840-9700, or by faxing 1-513-941-7740 or by mail to:
Pieczonka Unlimited Inc.
5906 State Route 128 Ste. B
Cleves, OH 45002.
When will my credit card be billed?
Your credit card is charged when the order is placed. If not available the money is refunded once you are notified of the back order.
What is a CCV number and why does Zonkshop.com ask for it?
CCV stands for Card Code Verification. The CCV number is a three or four digit number on your credit card, in addition to your account number. This number helps to protect you (and us) from credit card fraud. Here's how: if someone has possession of your credit card number they also need to have physical possession of your card in order to know that your CCV number is. We require the CCV Number on the credit card orders for your protection and ours. This number is not stored on-line or retained by zonkshop.com. This CCV is found in different places depending on what type of credit card that you have.
VISA: CCV is a three-digit number on that back of your Visa card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV. MASTERCARD: the CCV is a three-digit number on the back of you Mast card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV. DISCOVER: The CCV is the three-digit number on the back of your Discover card. The full credit card number is reprinted in the signature box and at the end of the number is the CCV. AMERICAN EXPRESS: The CCV is a four-digit number on the front of the card above the credit card number on either the right or left side of your Amex card.
Will I be charged sales tax when purchasing online at zonkshop.com?
Currently we only charge sales tax on orders shipped to Ohio and Kentucky addresses.
Can I use a gift certificate to order online?
We are pleased to redeem Pieczonka Unlimited store gift certificates for online purchases.
What do I do if I forget my password?
If you have forgotten your password, there is a box on the log-in page where you can check, then click the "submit" button. Your password will be emailed to you immediately.
How do I change my e-mail address or password?
If you have a different email address than you previously used to shop on our site, enter information as a "First Time Shopper": and fill out the form using your most current and accurate information.
What is your policy on returned checks due to insufficient funds?
We do not accept personal checks. Credit and Debit cards only.
How do I order a product carried in the store or truck, but is not pictured on the web site?
You can email us or you can call toll free at 1-877-840-7000.
Does Pieczonka Unlimited accept international orders?
Yes! We are pleased to process large quantities of orders for all branches of the armed forces, embassies, military personnel and families overseas, as well as foreign governments, businesses and consumers.
Should I buy a larger size pair of jeans because of shrinkage?
We can't speak for all brands, bout our Carhartt jeans will not usually shrink enough to warrant buying a full size larger. Carhartt, offers a VERY generous cut, so staying within your size group is generally best here. However, as with most jeans (and cotton products in general) you are bound to have a little shrinkage with the first washing. The general rule is that they will shrink more in length than in girth. (We have found that secret to avoiding excessive shrinkage is to wash in cold water & hang dry). So you're probably safe to buy the jean size you normally wear.
My Carhartt jacket has a broken zipper; is it covered under warranty?
Yes! All hardware on you Carhartt clothing (like zippers and buttons) is covered by a limited lifetime warranty. Under the terms of their warranty Carhartt will repair any broken item for the useful life of the product. (Now aren't you glad you bought a Carhartt). Just call Carhartt for instructions on how to proceed. The toll-free number is: 800-358-3825. Please launder any items before returning it to Carhartt. Their policy stipulates that any items returned for repair MUST be clean.
Can I make a purchase for someone else?
Yes. You may purchase an item for our website and have it shipped to another address which is different from the billing address on your credit card.
I am purchasing items as a gift and the recipient shares the same email address with me. Will the confirmation email contain order specifics?
Yes, email orders and shipping confirmation will contain information about individual items in your order. You may want to inform the gift recipient no to open confirming email, so the surprise isn't spoiled.
What if I can't find what I am looking for?
Not everything we carry is in our online catalog. If you cannot find something that you want, you can contact us the phone, fax or email.
Will you ever give, lease or sell my personal information?
No, absolutely not!!! We will never give, lease or sell your personal information.
Not at this time. However, all the products we carry are included on our web site.
Yes, we are located at:
Pieczonka Unlimited Inc.
5906 State Route 128 Ste. B
Cleves, OH 45002.